LLM Tokens Refund Policy

1. Overview

This policy applies exclusively to the purchase of LLM tokens within Mart-24. All LLM token purchases are final and strictly non-refundable, regardless of usage status, account activity, or performance outcomes. By purchasing LLM tokens, you acknowledge and agree to this no-refund policy.

2. Scope

This Refund Policy covers only transactions related to LLM token purchases on the Mart-24 platform. It does not apply to any other services, subscriptions, or fees.

3. Refund Eligibility Criteria

Refunds may be considered in the following situations:

• Service Downtime: If our platform experiences significant downtime (more than 24 hours) due to technical issues on our end
• Billing Errors: If you are charged incorrectly due to our system error
• Duplicate Charges: If you are charged multiple times for the same service period
• Service Unavailability: If core features become unavailable for extended periods due to our technical issues
• Account Termination: If we terminate your account without cause

4. Non-Refundable Situations

Refunds will NOT be provided in the following circumstances:

• Change of mind or business decision
• Low sales performance or business results
• User error or misuse of the platform
• Violation of Terms of Service leading to account suspension
• Third-party payment processor fees or charges
• Custom domain registration fees (if applicable)
• Third-party integrations or add-ons
• Data migration or export services
• Training or consultation services
• LLM token purchases: Purchases of LLM tokens are strictly non-refundable

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via WhatsApp (+91 9971368162) or email ([email protected])
2. Provide your account details and reason for refund request
3. Include any relevant documentation or evidence
4. Our team will review your request within 5–7 business days
5. You will receive a response regarding the decision

5.2 Refund Processing Time

If your refund request is approved:

• Refunds will be credited to your original payment method within 7 days
• Refunds will be issued to the original payment method
• Processing time may vary depending on your payment provider
• You will receive confirmation once the refund is processed

6. Refund Amount Calculation

For Premium Plan users, refunds will be calculated as follows:

• Partial Refund: If service was unavailable for part of the month, refund will be proportional to the downtime
• Full Refund: If service was unavailable for the entire month, full monthly fee will be refunded
• Processing Fees: Third-party payment processor fees may not be refundable
• Taxes: Applicable taxes will be refunded along with the service fee

7. Account Cancellation and Refunds

When you cancel your account:

• No refunds will be provided for unused portions of the current billing period
• Your account will remain active until the end of the current billing cycle
• You can continue using the service until the cancellation takes effect
• Data export options may be available before account closure

8. Dispute Resolution

If you disagree with our refund decision:

• You may request a review by our management team
• Provide additional evidence or documentation
• We will conduct a thorough investigation
• Final decision will be communicated within 14 business days
• For payment disputes, you may also contact your payment provider

9. Special Circumstances

9.1 Force Majeure Events

In case of force majeure events (natural disasters, government actions, etc.) that affect our services, refunds will be evaluated on a case-by-case basis.

9.2 Regulatory Changes

If regulatory changes require us to modify our services significantly, we will provide advance notice and may offer refunds for affected users.

10. Refund Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

For refund requests or questions about this policy, please contact us:

12. Important Notes